Choose how you pay your bill
You can pay your Council Tax by instalments, or all at once:
Monthly instalments: Bills are issued with 10 instalments, unless you have already opted to pay over 12 instalments. If you would like to change to 12 instalments, please email firstname.lastname@example.org using '12 instalments' as the subject.
Instalments are due on the 1st of each month, but if you pay by Direct Debit, you can choose to pay on the 1st or the 15th of the month. If you move house part-way through the year, or need a new bill for any other reason, the number of instalments may be less than 10/12.
Weekly payments: Usually the instalments are spread over a maximum of 43 instalments from April. Weekly instalments can be paid by any of the methods shown below, including Direct Debit. If you would like to switch to weekly payments, please contact us when you receive your bill.
Annually: If you opt to pay annually, the payment is due on 1 April or 1st of the month following the issue of the bill if it is issued later (Direct Debit payers have the option of the 1st or 15th of the month).
Half-yearly: Payments are usually due on 1 April and 1 September (with the option of the 15th for Direct Debit payers).
You will need your Council Tax reference number before you can pay. You can pay in one of the following ways:
To pay online you will need your:
- Council Tax reference number (9 digits long)
- Debit card (sorry we do not accept credit cards)
Pay by Direct Debit or Standing Order
Pay by telephone
A telephone payment service is available 24 hours per day, 7 days per week. Please telephone 01768 867324 or 01768 865733 and have your debit card and Council Tax bill ready. You will need to refer to the front of the bill for your Council Tax reference number and the amount to pay. If your Council Tax reference number ends with an X, please use the * button on your telephone pad to represent the X. You will be advised of the authorisation number at the end of the call which you may wish to note.
Pay using the Internet or Telephone Banking
If you have this facility with your bank, you will need our bank details, which are:
Sort Code 20-66-97; Account Number 20346780
The reference to use is the Reference Number shown top left on the front of your Council Tax Bill.
Pay at the Post Office
Payments can be made by cash, cheque, or debit card at any Post Office. Please note that cheques should be made payable to Post Office Limited. All payment documents, such as bills and reminders, have a barcode on them and this is all you need to make a payment at the Post Office. Please ensure you use your most recent bill or reminder as the barcodes have recently changed. The Council Tax payment cards (white cards with the Eden logo and green wording) are no longer valid. If you have one of these, please dispose of the card by cutting it up.
At a PayPoint Outlet
You can also pay at PayPoint outlets. You will need a bill or other document with a bar code on it to make the payment. Please note we no longer use Payzone outlets.
What happens if I don't pay?
We expect you to organise your finances so that instalments are paid by the due dates and will not normally make alternative arrangements. For more information see difficulties in making payments.
If you do not pay an instalment within 14 days of the due date, a reminder notice will be issued. Only two such notices can be issued in any one financial year, so if an instalment is missed for a third time, you will be sent a 'final notice' for the full remaining amount due for the year. Further non-payment will result in the issue of a Summons, with additional costs of at least £63. For more information see Council Tax recovery and enforcement.