Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. This includes all public-facing servers and is covered by a service level agreement with our website hosts. The table below shows site availability over the previous 12 months. Figures include any downtime for planned maintenance.
| Month | Service availability (%) | Target met? |
|---|---|---|
| April 2018 | 100 | Yes |
| March 2018 | 98.75 | Yes |
| February 2018 | 98.82 | Yes |
| January 2018 | 99.99 | Yes |
| December 2017 | 99.95 | Yes |
| November 2017 | 99.87 | Yes |
| October 2017 | 100 | Yes |
| September 2017 | 98.77 | Yes |
| August 2017 | 100 | Yes |
| July 2017 | 99.99 | Yes |
| June 2017 | 99.82 | Yes |
| May 2017 | 99.52 | Yes |
Website availability for the last 12 months was 99.72%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.
Please note, the status of maintenance jobs may not be updated outside of business hours.
| Date | Time and duration | Reason | What's affected | Status |
|---|---|---|---|---|
| 21/05/2018 | Tuesday 22 May from 5:30pm to 6pm | Server updates | Online payments and possibly democracy.eden.gov.uk | Complete |
| 29/02/2018 | Thursday 22 February from 8am until 9:15am | Upgrade payments system | Online and telephone payments | Complete |
| 26/01/2018 | Wednesday 31 January from 8am to 10am | Changes to telephone lines. | Incoming telephone calls to the Council only | Complete |
| 13/05/2017 | Tuesday, 13 June 2017 from 8pm to 9pm | To resolve an issue with one of our host servers | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers | Complete |
| 28/03/2017 | Wednesday 29 March 2017 from 9.30pm to 12 midnight | Work on our internet connection | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers | Complete |
| 16/03/2017 | Thursday 16 March 2017 morning only | Upgrade payments system | Online and telephone payments | Complete |
