Save time, do it online: Pay Apply Report

Website availability and planned maintenance

Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.

Planned maintenance lists known website downtime, usually so we can carry out work on a website server.

Month Service availability (%) Target met?
June 2018 100 Yes
May 2018 93.22* No
April 2018 100 Yes
March 2018 98.75 Yes
February 2018 98.82 Yes
January 2018 99.99 Yes
December 2017 99.95 Yes
November 2017 99.87 Yes
October 2017 100 Yes
September 2017 98.77 Yes
August 2017 100 Yes
July 2017 99.99 Yes

*Figure reduced to internet problems over a public holiday, causing lack of access to internal servers.

Website availability for the last 12 months was 99.21%.

We report our site availability using information from Siteimprove reporting service.

Planned website maintenance

For various reasons we occasionally have to take our web systems offline.

Please note, the status of maintenance jobs may not be updated outside of business hours.

Date Time and duration Reason What's affected Status
11/07/2018 No date at present. To switch from backup internet connection to the main internet connection. Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Not started.
21/05/2018 Tuesday 22 May from 5:30pm to 6pm Server updates Online payments and possibly democracy.eden.gov.uk Complete
29/02/2018 Thursday 22 February from 8am until 9:15am Upgrade payments system Online and telephone payments Complete
26/01/2018 Wednesday 31 January from 8am to 10am Changes to telephone lines. Incoming telephone calls to the Council only Complete
13/05/2017 Tuesday, 13 June 2017 from 8pm to 9pm To resolve an issue with one of our host servers Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Complete
28/03/2017 Wednesday 29 March 2017 from 9.30pm to 12 midnight Work on our internet connection Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Complete
16/03/2017 Thursday 16 March 2017 morning only Upgrade payments system Online and telephone payments Complete