Save time, do it online: Pay Apply Report

Website availability and planned maintenance

Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.

View the planned maintenance list of known website downtime, to find out when we intend to carry out work on any of our website servers.

Month Service availability (%) Target met?
August 2018 87.18** Yes
July 2018 99.63 Yes
June 2018 100 Yes
May 2018 93.22* No
April 2018 100 Yes
March 2018 98.75 Yes
February 2018 98.82 Yes
January 2018 99.99 Yes
December 2017 99.95 Yes
November 2017 99.87 Yes
October 2017 100 Yes
September 2017 98.77 Yes

*Figure reduced to internet problems over a public holiday, causing lack of access to internal servers.

**Figure reduced to due to switch from backup internet connection to the main internet connection.

Website availability for the last 12 months was 99.18%.

We report our site availability using information from Siteimprove reporting service.

Planned website maintenance

For various reasons we occasionally have to take our web systems offline.

Please note, the status of maintenance jobs may not be updated outside of business hours.

Date Time and duration Reason What's affected Status
11/07/2018 Evening of Tuesday 7 August and into morning of Wednesday 8 August. To switch from backup internet connection to the main internet connection. Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes. Completed.
21/05/2018 Tuesday 22 May from 5:30pm to 6pm Server updates

Online payments and possibly democracy.eden.gov.uk.

Completed
29/02/2018 Thursday 22 February from 8am until 9:15am Upgrade payments system Online and telephone payments. Completed
26/01/2018 Wednesday 31 January from 8am to 10am Changes to telephone lines. Incoming telephone calls to the Council only. Completed
13/05/2017 Tuesday, 13 June 2017 from 8pm to 9pm To resolve an issue with one of our host servers Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Completed
28/03/2017 Wednesday 29 March 2017 from 9.30pm to 12 midnight Work on our internet connection Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Completed
16/03/2017 Thursday 16 March 2017 morning only Upgrade payments system Online and telephone payments. Completed