Save time, do it online: Pay Apply Report

Website availability and planned maintenance

Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. This includes all public-facing servers and is covered by a service level agreement with our website hosts. The table below shows site availability over the previous 12 months. Figures include any downtime for planned maintenance.

Month Service availability (%) Target met?
October 2017 100 Yes
September 2017 98.77 Yes
August 2017 100 Yes
July 2017 99.99 Yes
June 2017 99.82 Yes
May 2017 99.52 Yes
April 2017 98.61 Yes
March 2017 99.49 Yes
February 2017 98.08 Yes
January 2017 98.85 Yes
December 2016 **97.24 Yes
November 2016 99.06 Yes
October 2016 *91.76 No

*The percentage of server availability is lower than 98% in October 2016, due to internal internet connection problems caused by a faulty component.

**The percentage of server availability is lower than 98% in December 2016, due to internal internet connection problems.

Website availability for the last 12 months was 98.6%.

We report our site availability using information from Siteimprove reporting service.

Planned website maintenance

For various reasons we occasionally have to take our web systems offline.

Please note, the status of maintenance jobs may not be updated outside of business hours.

Date Time and duration Reason What's affected Status
13/05/2017 Tuesday 13 June 2017 from 8pm to 9pm. To resolve an issue with one of our host servers. Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Complete
28/03/2017 Wednesday 29 March 2017 from 9.30pm to 12 midnight Work on our internet connection Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Complete
16/03/2017 Thursday 16 March 2017 morning only. Upgrade payments system Online and telephone payments Complete
25/11/2016 From 5pm Friday 25 November until 9am Monday 28 November 2016 Upgrade to telephony system Telephony Complete
18/02/2016 11am for approximately 2 hours Upgrade servers Planning Applications and Online forms Complete
28/11/2015 From 8pm Friday 27 November, 2015 for 24 hours Electrical testing Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. Complete
18/09/2015 No known Problems with payments server following upgrade Online and telephone payments Complete
10/09/2015 Most of the day Moving payments information on to a new server on Thursday 10 September, 2015 Payments Complete
08/09/2015 8pm for approximately an hour To resolve the problems with the back-up of the website on our hosting companies server. Website Complete
06/08/2015 24 hours Software used to maintain our payments system is being upgraded and moving to new servers. Online payments and telephone payments Complete
25/06/2015 Start time 9pm to 10pm (an hour) Upgrade to corporate fire wall to install the latest security software Online forms, payments, planning applications, licensing register, postcode search, mapping, Councillors information, meetings' calendar and committee agenda and minutes will not be available. Complete