Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. This includes all public-facing servers and is covered by a service level agreement with our website hosts. The table below shows site availability over the previous 12 months. Figures include any downtime for planned maintenance.
| Month | Service availability (%) | Target met? |
|---|---|---|
| July 2017 | 99.99 | Yes |
| June 2017 | 99.82 | Yes |
| May 2017 | 99.52 | Yes |
| April 2017 | 98.61 | Yes |
| March 2017 | 99.49 | Yes |
| February 2017 | 98.08 | Yes |
| January 2017 | 98.85 | Yes |
| December 2016 | **97.24 | Yes |
| November 2016 | 99.06 | Yes |
| October 2016 | *91.76 | No |
| September 2016 | 97.82 | Yes |
| August 2016 | 99.95 | Yes |
*The percentage of server availability is lower than 98% in October 2016, due to internal internet connection problems caused by a faulty component.
**The percentage of server availability is lower than 98% in December 2016, due to internal internet connection problems.
Website availability for the last 12 months was 98.59%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.
Please note, the status of maintenance jobs may not be updated outside of business hours.
| Date | Time and duration | Reason | What's affected | Status |
|---|---|---|---|---|
| 13/05/2017 | Tuesday 13 June 2017 from 8pm to 9pm. | To resolve an issue with one of our host servers. | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Complete |
| 28/03/2017 | Wednesday 29 March 2017 from 9.30pm to 12 midnight | Work on our internet connection | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Complete |
| 16/03/2017 | Thursday 16 March 2017 morning only. | Upgrade payments system | Online and telephone payments | Complete |
| 25/11/2016 | From 5pm Friday 25 November until 9am Monday 28 November 2016 | Upgrade to telephony system | Telephony | Complete |
| 18/02/2016 | 11am for approximately 2 hours | Upgrade servers | Planning Applications and Online forms | Complete |
| 28/11/2015 | From 8pm Friday 27 November, 2015 for 24 hours | Electrical testing | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Complete |
| 18/09/2015 | No known | Problems with payments server following upgrade | Online and telephone payments | Complete |
| 10/09/2015 | Most of the day | Moving payments information on to a new server on Thursday 10 September, 2015 | Payments | Complete |
| 08/09/2015 | 8pm for approximately an hour | To resolve the problems with the back-up of the website on our hosting companies server. | Website | Complete |
| 06/08/2015 | 24 hours | Software used to maintain our payments system is being upgraded and moving to new servers. | Online payments and telephone payments | Complete |
| 25/06/2015 | Start time 9pm to 10pm (an hour) | Upgrade to corporate fire wall to install the latest security software | Online forms, payments, planning applications, licensing register, postcode search, mapping, Councillors information, meetings' calendar and committee agenda and minutes will not be available. | Complete |
