Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.
View the planned maintenance list of known website downtime, to find out when we intend to carry out work on any of our website servers.
| Month | Service availability (%) | Target met? |
|---|---|---|
| February 2019 | 99.99 | Yes |
| January 2019 | 99.99 | Yes |
| December 2018 | 99.99 | Yes |
| November 2018 | 99.29 | Yes |
| October 2018 | 100 | Yes |
| September 2018 | 98.07 | Yes |
| August 2018 | 87.18** | No |
| July 2018 | 99.63 | Yes |
| June 2018 | 100 | Yes |
| May 2018 | 93.22* | No |
| April 2018 | 100 | Yes |
| March 2018 | 98.75 | Yes |
*Figure reduced to internet problems over a public holiday, causing lack of access to internal servers.
**Figure reduced to due to switch from backup internet connection to the main internet connection.
Website availability for the last 12 months was 98.05%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.
Please note, the status of maintenance jobs may not be updated outside of business hours.
| Date | Time and duration | Reason | What's affected | Status |
|---|---|---|---|---|
| 15/02/2019 | Saturday 23 February from 11am to 12noon | Firewall update | Access to www.eden.gov.uk and online forms. | Completed. |
| 05/11/2018 | Saturday 10 November from 8am for 6 hours. | Electrical work. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. | Completed. |
| 27/09/2018 | 4:45pm for approximately 2 hours. | To switch from backup internet connection to the main internet connection. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. | Completed. |
| 11/07/2018 | Evening of Tuesday 7 August and into morning of Wednesday 8 August. | To switch from backup internet connection to the main internet connection. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes. | Completed. |
| 21/05/2018 | Tuesday 22 May from 5:30pm to 6pm | Server updates |
Online payments and possibly democracy.eden.gov.uk. |
Completed |
| 29/02/2018 | Thursday 22 February from 8am until 9:15am | Upgrade payments system | Online and telephone payments. | Completed |
| 26/01/2018 | Wednesday 31 January from 8am to 10am | Changes to telephone lines. | Incoming telephone calls to the Council only. | Completed |
