Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.
Planned maintenance lists known website downtime, usually so we can carry out work on a website server.
| Month | Service availability (%) | Target met? |
|---|---|---|
| June 2018 | 100 | Yes |
| May 2018 | 93.22* | No |
| April 2018 | 100 | Yes |
| March 2018 | 98.75 | Yes |
| February 2018 | 98.82 | Yes |
| January 2018 | 99.99 | Yes |
| December 2017 | 99.95 | Yes |
| November 2017 | 99.87 | Yes |
| October 2017 | 100 | Yes |
| September 2017 | 98.77 | Yes |
| August 2017 | 100 | Yes |
| July 2017 | 99.99 | Yes |
*Figure reduced to internet problems over a public holiday, causing lack of access to internal servers.
Website availability for the last 12 months was 99.21%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.
Please note, the status of maintenance jobs may not be updated outside of business hours.
| Date | Time and duration | Reason | What's affected | Status |
|---|---|---|---|---|
| 11/07/2018 | No date at present. | To switch from backup internet connection to the main internet connection. | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Not started. |
| 21/05/2018 | Tuesday 22 May from 5:30pm to 6pm | Server updates | Online payments and possibly democracy.eden.gov.uk | Complete |
| 29/02/2018 | Thursday 22 February from 8am until 9:15am | Upgrade payments system | Online and telephone payments | Complete |
| 26/01/2018 | Wednesday 31 January from 8am to 10am | Changes to telephone lines. | Incoming telephone calls to the Council only | Complete |
| 13/05/2017 | Tuesday, 13 June 2017 from 8pm to 9pm | To resolve an issue with one of our host servers | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Complete |
| 28/03/2017 | Wednesday 29 March 2017 from 9.30pm to 12 midnight | Work on our internet connection | Access to online forms, payments planning applications, postcode property search, mapping, councillors, agendas and minutes and the licensing registers. | Complete |
| 16/03/2017 | Thursday 16 March 2017 morning only | Upgrade payments system | Online and telephone payments | Complete |
