Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.
View the planned maintenance list of known website downtime, to find out when we intend to carry out work on any of our website servers.
| Month | Service availability (%) | Target met? |
|---|---|---|
| January 2021 | 99.13 | Yes |
| December 2020 | 99.93 | Yes |
| November 2020 | 99.93 | Yes |
| October 2020 | 99.72 | Yes |
| September 2020 | 99.99 | Yes |
| August 2020 | 97.89 | No *Internet line down, 5, 6 and 7 August. |
| July 2020 | 99.98 | Yes |
| June 2020 | 99.64 | Yes |
| May 2020 | 100 | Yes |
| April 2020 | 99.98 | Yes |
| March 2020 | 99.84 | Yes |
| February 2020 | 99.93 | Yes |
Website availability for the last 12 months was 99.62%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.