Website availability and planned maintenance
Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.
View the planned maintenance list of known website downtime, to find out when we intend to carry out work on any of our website servers.
| Month | Service availability (%) | Target met? |
|---|---|---|
| February 2020 | 99.93 | Yes |
| January 2020 | 99.94 | Yes |
| December 2019 | 98.49 | Yes |
| November 2019 | 98.85 | Yes |
| October 2019 | 99.78 | Yes |
| September 2019 | 99.96 | Yes |
| August 2019 | 100 | Yes |
| July 2019 | *94.72 | Yes |
| June 2019 | 99.97 | Yes |
| May 2019 | 99.99 | Yes |
| April 2019 | 99.92 | Yes |
| March 2019 | 99.96 | Yes |
*Figure reduced to due a server problem, which required a rebuild.
Website availability for the last 12 months was 99.29%.
We report our site availability using information from Siteimprove reporting service.
Planned website maintenance
For various reasons we occasionally have to take our web systems offline.
Please note, the status of maintenance jobs may not be updated outside of business hours.
| Date | Time and duration | Reason | What's affected | Status |
|---|---|---|---|---|
| 04/11/2019 | Monday 4 November from 5:30pm to 7:30pm | Update | Access to all online forms. | Completed. |
| 27/03/2019 | Wednesday 27 March from 7pm to 11pm | Firewall update. | Access to payments, democracy information and planning applications. | Completed. |
| 15/02/2019 | Saturday 23 February from 11am to 12noon | Firewall update. | Access to www.eden.gov.uk and online forms. | Completed. |
| 05/11/2018 | Saturday 10 November from 8am for 6 hours. | Electrical work. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. | Completed. |
| 27/09/2018 | 4:45pm for approximately 2 hours. | To switch from backup internet connection to the main internet connection. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. | Completed. |
| 11/07/2018 | Evening of Tuesday 7 August and into morning of Wednesday 8 August. | To switch from backup internet connection to the main internet connection. | Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes. | Completed. |
| 21/05/2018 | Tuesday 22 May from 5:30pm to 6pm | Server updates |
Online payments and possibly democracy.eden.gov.uk. |
Completed |
| 29/02/2018 | Thursday 22 February from 8am until 9:15am | Upgrade payments system | Online and telephone payments. | Completed |
| 26/01/2018 | Wednesday 31 January from 8am to 10am | Changes to telephone lines. | Incoming telephone calls to the Council only. | Completed |
