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Community trigger process

What happens once I have requested a review under the community trigger process?

Once you have completed the Community Trigger form (PDF:145kb, 6 pages) and returned it to us at the address below, we will record and acknowledge receipt of the form within 2 working days.

The Council has a designated officer who will review all the requests that we receive for a Community Trigger. We may also request additional information from partner agencies, like the Police, registered housing providers and Carlisle and Eden Community Safety Partnership relating to your experiences. The designated officer will review the information you have submitted to see whether the trigger criteria have been met. The designated officer will then contact you to advise whether a Review Panel is to be arranged to consider the action that has been taken to date and or give you appropriate advice within 10 working days. In the event of any further incident(s) of ASB occurring that relate to your case, they should be reported and logged as new enquiries. If there is an immediate threat to your personal safety please call the Police on 999.

Community trigger review panel

Once all the information has been collated, the designated officer will set a panel review date and the designated officers from the partnership agencies will be notified of the date. The Review Panel will be chaired by an independent partner, the Chair of the Carlisle and Eden Community Safety Partnership. The Review Panel will meet within 10 working days to review all actions already taken and agree a response. The designated officer will contact you within 5 working days of the panel meeting to feedback the response and recommendations that have been agreed. If you are unhappy or disagree with the Review Panel response, you can request an appeal of the decision by a neighbouring Review Panel. The Appeal Panel will meet within 10 working days of the appeal being received. You will then be informed of the appeal decision within 5 working days of the appeal hearing.