Returning your stray dog
During office hours
Office hours are Monday to Thursday between 8.45am and 5.15pm and Friday between 8.45am and 4.45pm.
To arrange the return of your dog please contact the Community Warden on 01768 817817.
There will be a fee to reclaim your dog, which must be paid first. The Community Warden will confirm the time to collect your dog from Mansion House.
As a guide to the fees to collect your dog please see the figures below:
|Service Charge||Fees for 2017-2018|
|Veterinary check-up and booster vaccinations (including Kennel Cough)||£56.90*|
|Cost of kennelling per night||£7|
|Flea and worm treatment at the kennel||£10|
*This may increase if the vet decides other emergency medication is needed while the dog is in our care.
Out of office hours
In the evenings, at weekends, or on bank holidays, we are unable to return dogs.
We are unable to return dogs because we contract out our 'out of hours' service. Extra fees will apply, as stated below.
If you report your dog missing to us and the 'out of hours' service has already collected your dog, the dog must remain in our kennels until the next working day, for example, Monday morning. This is because owners have to pay the fees first. Fees can be paid during office hours at our reception at Mansion House.
Confirming we have your dog
The 'out of hours' service will be able to confirm to you that we have your dog, or if it matches the description you have given. If the stray dog has a microchip they will call the person registered on the microchip to inform them that the dog is safe and in our care. The kennels we use meet Boarding Kennels Standards and provide a high level of care.
|Service charge||Fees for 2017-2018|
|Plus 'out of hours' collection fee||£61|
|Kennelling per night||£7|
|Flea and worming at the kennel||£10|
|Veterinary check-up and boosters*||£56.90|
*Arranged as soon as possible on the first working day. Emergency treatment will be carried out before if necessary. All dogs will be kept in isolation if they have not had kennel cough boosters. If owners are identified before the Community Warden takes the dog to the vets this will not be added to the cost. Owners must collect the dog and pay the fees in reasonable time that day (as decided by the Community Warden).
How will I know how much I will have to pay to collect my dog?
If you are the owner of the stray dog, a Community Warden will discuss with you the exact cost that you will have to pay before you collect your dog. Payment must be made in full. You can pay in cash or with debit or credit card. Payments can only be made at Mansion House reception. Staff will give you a receipt for payments made.
Any verbal or physical abuse towards a Community Warden will not be tolerated.