Customer Service Officer

Job details

  • Contract: Fixed Term contract to 31 August 2023
  • Hours: 37 hours per week but job share could be considered.  
  • Salary / pay: Starting salary £18,887-£19,264 (Pay Review pending)
  • Closing date: 10 October 2022 at 10am.
  • Interview date: We will hold interviews on the 18 and 20 October 2022.
  • Department:

Job summary

The prime aim of this post is to provide a friendly, efficient and effective customer service for the customers of Eden District Council.  Duties include handling a wide range of enquires and requests both at our reception desks and through the Council’s Contact Centre.  The post also includes managing mail, providing an internal mail system, corporate printing of agenda’s etc. and various administrative duties for service offices.

Applicants must have a minimum Level 2 equivalent qualification in Literacy and Numeracy (e.g. GCSE Grade C or above in English and Mathematics).  Please note that proof of qualifications will be required should you be offered the role. In addition to this, you should also possess good understanding of a quality customer service and demonstrable good interpersonal, verbal and written communication skills. You will also have an excellent telephone manner, experience of team working, be computer literate with good keyboard skills and be flexible and willing to undertake a range of tasks on a rota basis.  Working as part of a small team, you must also be conscientious and dependable.

Any experience of working in a Contact Centre, Customer Services or in Local Government would be useful, but is not essential, as full training will be provided.

For an informal discussion about the posts, please contact Julie Jordan-Guy, Customer Experience Manager on or Tel 01768 212288.

Please indicate on your application form how many hours per week you are available and your preferred days. Whilst we cannot guarantee your preference, we will try to accommodate requests, subject to business needs.

Job description

Customer Service Officer (PDF: 297Kb / 4 pages)

Job application guidance

Applying for Employment with Eden District Council (PDF: 205Kb / 11 pages)

You must apply using the Council's standard application form, we will not consider CVs. No agencies please.

Job application forms

Recruitment process

In order to ensure fair and open recruitment processes we are;

  • unable to accept CVs instead of, or as part of, an application of employment and
  • unable to maintain a database of potential candidates so cannot accept or store applications or CV's submitted on a speculative basis.

We will disqualify any Candidates who canvass Council Members or Senior Officers.

Equal opportunities

The Council aims to be an equal opportunities employer.

Disability confident employerDisability Confident employer

As Disability Confident employers, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Directions to the Council offices by car/bus/train station

Last updated: Wednesday, 21 September, 2022.