Christmas arrangements for Council Services
Christmas opening hours
Our main offices at Mansion House and the Town Hall will close on Friday 22 December 2017 at 4:45pm and will reopen on 8:45am Tuesday 2 January 2018.
Out of hours emergency number
When the main offices are closed we have a duty officer who maintains an 'out-of-hours' emergency service. To contact the Duty Officer call 01768 212499.
Services over the Christmas period
For information on recycling your Christmas tree, cards, wrapping paper, stamps, decorations, bottles, aluminium foil as well as information about your bag and box and garden waste collection see Christmas recycling.
Flusco Household Waste Recycling Centre (HWRC)
Flusco HWRC is run by Cumbria County Council and their website has details of the opening hours.
Kirkby Stephen Household Waste Recycling Centre (HWRC)
Kirkby Stephen HWRC is run by Cumbria County Council and their website has details of the opening hours.
Blue Bags Refuse Collection
Christmas holiday blue bags refuse collections dates are printed on your blue bags alternatively see refuse collection arrangement for the Christmas period.
Local Land Charges Searches
Due to the closure of Council offices between 25 December and 1 January any searches received by this office after 8 December may not be returned until after 2 January 2017.
Standard searches where the expedited fee has been paid should be received by this office by 12pm on the 13 December to allow for return before 22 December.
A standard search is one that does not require a reply to any CON29 Part 2 enquiries.
If you become homeless over the Christmas period please telephone Eden Housing Association's emergency out of hours service on 0800 3581 401 or 01768 861400. Read more about homelessness.
If you find a stray dog over the Christmas period please telephone the Out of Hours number 01768 212499.
Reclaiming your stray dog
Owners can reclaim their stray dog from a Community Warden on the following days:
- Sunday 24 December 2017, between 10am and 12noon only
- Wednesday 27 December 2017, between 10am and 12noon only
- Saturday 30 December 2017, between 10am and 12noon only
A Community Warden will arrange a time with an owner for the return of the dog. Payment will have to be made in full before the dog is returned. For further information see the web page returning your stray dog.
Reporting a lost dog
To report a lost dog please call the out of hours telephone number: 01768 212499 as soon as possible and give the pet's details.
Tourist Information Centres
The VisitEden website has details of the Christmas opening times for Tourist Information and Visitor Centres in the district.
Bereavement Services Office
Should you need to contact the Bereavement Services Office at Mansion House please telephone: 01768 212251 or alternatively email firstname.lastname@example.org
The Bereavement Service's Officer can be contacted in-between Christmas and New Year on the following days and times:
|Day||* Opening Hours||Interments|
|Monday 25 December||Closed||Closed|
|Tuesday 26 December||Closed||Closed|
|Wednesday 27 December||8.30am to 12.30pm||10am to 2.30pm|
|Thursday 28 December||8.30am to 12.30pm||10am to 2.30pm|
|Friday 29 December||8.30am to 12.30pm||10am to 2.30pm|
|Monday 1 January||Closed||Closed|
Normal office opening hours will resume on Tuesday 2 January 2017.
* The office building is closed to members of the public in-between Christmas and New Year.
Register a death
Should you need to register a death of someone who died in Eden district please contact as normal the Penrith registration Office.
Food Safety tips for Christmas lunch
Flood recovery information
Flood recovery information is an A to Z of advice and guidance for Eden residents and businesses.
Sandbag policy in case of flooding
Our policy for sandbagging is to prevent or contain floodwater from rivers or groundwater. The sole responsibility for protection of private property in the event of a flood lies with individual owners and not the District Council or any other Agency.