Pay

Freedom of information request response - 06478

FOI request

FOI ID number
06478
Regarding
Telephony/Communications
Request

Please provide information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

  • Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
  • Approximately how many extensions does the system support across your organisation?
  • Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
  • How many of those extensions are contact centre/customer service agents?
  • When does your PBX/VOIP support contract expire?

Our response

Response
  • Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
    Skype for Business

  • Approximately how many extensions does the system support across your organisation?
    170

  • Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
    ITPS Limited

  • How many of those extensions are contact centre/customer service agents?
    15

  • When does your PBX/VOIP support contract expire?
    There is not a specific contract for PBX/VOIP

Response date
18 November 2019