Pay

Freedom of information request response - 06428

FOI request

FOI ID number
06428
Regarding
IT Service Management
Request

Please could you answer the following questions and respond via email to foi.request@hornbill.com

  1. Is your current IT Service Management function and associated software application based in house or Outsourced to a 3rd Party?
  2. Please provide the full name and version of the ITSM software application in use?
  3. What is the lifetime value of the contract and over how many years?
  4. As part of the existing contract how many support operatives (agents) are licenced/subscribed to use the solution? (These are individuals who work on the desk in resolver groups, not customers using a Self-Service function)
  5. When is the contract due for renewal?
  6. How was the current solution procured – directly with the Vendor, through a Framework or via G Cloud?
  7. What are your published procurement thresholds for tendering purposes?
  8. What is the Authority’s strategy with regards to Cloud solutions as opposed to In House installations?
  9. Has the organisation ever procured through the G Cloud Framework?

Our response

Response
  1. Is your current IT Service Management function and associated software application based in house or Outsourced to a 3rd Party? In house
  2. Please provide the full name and version of the ITSM software application in use? Liberum.
  3. What is the lifetime value of the contract and over how many years? Open Source No contract.
  4. As part of the existing contract how many support operatives (agents) are licenced/subscribed to use the solution? (These are individuals who work on the desk in resolver groups, not customers using a Self-Service function) N/A.
  5. When is the contract due for renewal? N/A.
  6. How was the current solution procured – directly with the Vendor, through a Framework or via G Cloud? N/A.
  7. What are your published procurement thresholds for tendering purposes? See Council Constitution.
  8. What is the Authority’s strategy with regards to Cloud solutions as opposed to In House installations? Open to either.
  9. Has the organisation ever procured through the G Cloud Framework? No but we use other frameworks.
Response date
14 November 2019