Pay

Freedom of information request response - 05621

FOI request

FOI ID number
05621
Regarding
Software costs
Request
  1. What is the name of the organisation/service/authority you represent?
  2. If the information I am requesting is available elsewhere (eg, s21) please can you tell me where I can find it?
  3. What is the name of the software you use to manage, process and respond to complaints received? (if not applicable or available elsewhere enter N/A)
  4. How much does the software in question 3 cost? (if not applicable or available elsewhere enter N/A)
  5. When is the software in question 3 due for renewal? (if not applicable or available elsewhere enter N/A)
  6. What is the name of the software you use to manage, process and respond to FOI/EIR requests? (if not applicable or available elsewhere enter N/A)
  7. How much does the software in question 6 cost? (if not applicable or available elsewhere enter N/A)
  8. When is the software in question 6 due for renewal? (if not applicable or available elsewhere enter N/A)
  9. What is the name of the software you use to manage, process and respond to SAR requests? (if not applicable or available elsewhere enter N/A)
  10. How much does the software in question 9 cost? (if not applicable or available elsewhere enter N/A)

Our response

Response
  1. Eden District Council
  2. Not applicable
  3. This service is managed using our Digital Platform ESB Agile, supplied and supported by Meritec Limited.
  4. Part of a large combined contract for software, system development and IT hosting.
  5. This is included in a 12 year contract which began in August 2016
  6. This service is managed using our Digital Platform ESB Agile, supplied and supported by Meritec Limited
  7. Part of a large combined contract for software, system development and IT hosting.
  8. This is included in a 12 year contract which began in August 2016
  9. This service is managed using our Digital Platform ESB Agile, supplied and supported by Meritec Limited
  10. Part of a large combined contract for software, system development and IT hosting.
Response date
03 October 2018