Christmas arrangements for Council Services
Christmas opening hours
Our main offices at Mansion House and the Town Hall will close on Monday 24 December 2018 at 4pm and will reopen at 8:45am on Wednesday 2 January 2019.
Out of hours emergency number
When the main offices are closed we have a duty officer who maintains an 'out-of-hours' emergency service. To contact the Duty Officer call 01768 212499.
See emergency planning for details of who to contact in the event of a major emergency in Eden district.
Find out the Christmas items you can recycling from your Christmas tree, cards, wrapping paper, stamps, decorations, bottles to aluminium foil.
Flusco Household Waste Recycling Centre (HWRC)
Flusco HWRC is run by Cumbria County Council and their website has details of the opening hours.
Kirkby Stephen Household Waste Recycling Centre (HWRC)
Kirkby Stephen HWRC is run by Cumbria County Council and their website has details of the opening hours.
Blue Bags Refuse Collection
See refuse collection arrangement for the Christmas period, for details of collection changes, which are also printed on blue bags.
Local Land Charges Searches
Due to the closure of Council offices between 25 December and 1 January any searches we receive after 10 December may not be returned until after 2 January 2019.
If you become homeless over the Christmas period please telephone Eden Housing Association's emergency out of hours service on 0800 061 4232 or 01768 861400.
If you find a stray dog over the Christmas period please telephone the Out of Hours number 01768 212499.
Reclaiming your stray dog
Owners can reclaim their stray dog from a Community Warden on the following days:
- Thursday 27 December 2018, between 10am and 12noon only
- Monday 31 December 2018, between 10am and 12noon only
A Community Warden will arrange a time with an owner for the return of the dog. Owners will have to pay before we return their lost dog to them.
Read more about stray or lost dogs to find out about claiming a stray dog.
Reporting a lost dog
To report a lost dog please call the out of hours telephone number: 01768 212499 as soon as possible and give the pet's details.
Tourist Information Centres
Go to Tourist Information Centres on the Visit Eden website for details of opening times over the Christmas period.
Go to Penrith Leisure Centre on the Better website for details of opening times over the Christmas and new year holidays.
Appleby Leisure Centre on the Better website for details of opening times over the Christmas and new year holidays.
Bereavement Services Office
Should you need to contact the Bereavement Services Office at Mansion House please telephone: 01768 212251 or alternatively email firstname.lastname@example.org
You can contact the Bereavement Service's Officer in-between Christmas and New Year on the following days and times:
|Day||* Open for telephone and email enquiries||Interments|
|Monday 24 December||8.30am to 9.45am||10am to 2.30pm|
|Tuesday 25 December||Closed||Closed|
|Wednesday 26 December||Closed||Closed|
|Thursday 27 December||8.30am to 12.30pm||10am to 2.30pm|
|Friday 28 December||8.30am to 12.30pm||10am to 2.30pm|
|Monday 31 January||8.30am to 12.30pm||10am to 2.30pm|
|Tuesday 1 January||Closed||Closed|
* The office building is closed to members of the public in-between Christmas and New Year.
Normal office opening hours will resume on Wednesday 2 January 2018.
Register a death
Contact Penrith registration office to arrange an appointment, should you need to register a death.
Food Safety tips for Christmas lunch
Read our food safety tips for Christmas lunch to avoid food poisoning over the Christmas holidays.
Read the information on flooding to find out how to prepare for a flood, the help available from the Environment Agency and our response to flooding.
Sandbag policy in case of flooding
Our policy for sandbagging is to prevent or contain floodwater from rivers or groundwater. The sole responsibility for protection of private property in the event of a flood lies with individual owners and not the District Council or any other Agency.