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Christmas arrangements for Council Services

Christmas opening hours

Council offices

Our main offices at Mansion House and the Town Hall will close on Monday 24 December 2018 at 4pm and will reopen at 8:45am on Wednesday 2 January 2019.

Out of hours emergency number

When the main offices are closed we have a duty officer who maintains an 'out-of-hours' emergency service. To contact the Duty Officer call 01768 212499.

Emergencies

See emergency planning for details of who to content in the event of a major emergency in Eden district.

Recycling

Find out the Christmas items you can recycling from your Christmas tree, cards, wrapping paper, stamps, decorations, bottles to aluminium foil.

Flusco Household Waste Recycling Centre (HWRC)

Flusco HWRC is run by Cumbria County Council and their website has details of the opening hours.

Kirkby Stephen Household Waste Recycling Centre (HWRC)

Kirkby Stephen HWRC is run by Cumbria County Council and their website has details of the opening hours.

Blue Bags Refuse Collection

See refuse collection arrangement for the Christmas period, for details of collection changes, which are also printed on blue bags.

Local Land Charges Searches

Due to the closure of Council offices between 25 December and 1 January any searches we receive after 10 December may not be returned until after 2 January 2019.

Homelessness

If you become homeless over the Christmas period please telephone Eden Housing Association's emergency out of hours service on 0800 061 4232 or 01768 861400.

Read more about homelessness.

Stray dogs

If you find a stray dog over the Christmas period please telephone the Out of Hours number 01768 212499.

Reclaiming your stray dog

Owners can reclaim their stray dog from a Community Warden on the following days:

  • Thursday 27 December 2018, between 10am and 12noon only
  • Monday 31 December 2018, between 10am and 12noon only

A Community Warden will arrange a time with an owner for the return of the dog. Owners will have to pay before we return their lost dog to them.

Read more about stray or lost dogs to find out about claiming a stray dog.

Reporting a lost dog

To report a lost dog please call the out of hours telephone number: 01768 212499 as soon as possible and give the pet's details.

Tourist Information Centres

Go to Tourist Information Centres on the Visit Eden website for details of opening times over the Christmas period.

Leisure Centres

Go to Penrith Leisure Centre on the Better website for details of opening times over the Christmas and new year holidays.

Appleby Leisure Centre on the Better website for details of opening times over the Christmas and new year holidays.

Bereavement Services Office

Should you need to contact the Bereavement Services Office at Mansion House please telephone: 01768 212251 or alternatively email penrith.cemetery@eden.gov.uk

You can contact the Bereavement Service's Officer in-between Christmas and New Year on the following days and times:

Day * Open for telephone and email enquiries Interments
Monday 24 December 8.30am to 9.45am 10am to 2.30pm
Tuesday 25 December Closed Closed
Wednesday 26 December Closed Closed
Thursday 27 December 8.30am to 12.30pm 10am to 2.30pm
Friday 28 December 8.30am to 12.30pm 10am to 2.30pm
Monday 31 January 8.30am to 12.30pm 10am to 2.30pm
Tuesday 1 January Closed Closed

* The office building is closed to members of the public in-between Christmas and New Year.

Normal office opening hours will resume on Wednesday 2 January 2018.

Register a death

Contact Penrith registration office to arrange an appointment, should you need to register a death.

Food Safety tips for Christmas lunch

Read our food safety tips for Christmas lunch to avoid food poisoning over the Christmas holidays.

Flooding

Read the information on flooding to find out how to prepare for a flood, the help available from the Environment Agency and our response to flooding.

Sandbag policy in case of flooding

Our policy for sandbagging is to prevent or contain floodwater from rivers or groundwater. The sole responsibility for protection of private property in the event of a flood lies with individual owners and not the District Council or any other Agency.

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