Warm Homes Eden

Warm homes Eden is an energy efficiency scheme which came from Eden’s Affordable Warmth Partnership working together. Cumbria Action for Sustainability (CAfS) delivers Warm Homes Eden for the Affordable Warmth Partnership.

The scheme aims to help people who find it difficult to heat their homes and who meet any of the following requirements:

  • People with a low income who are struggling to pay your energy bills.
  • People who have to choose between either heating your home or feeding your family.
  • People with a low income and a chronic health condition, affected by living in a cold home.
  • People with energy inefficient homes.

Eden’s residents can call CAfS on 01768 593240, to get an assessment of their energy efficiency needs. Warm Homes Eden offers a range of support from energy efficiency advice, making homes warmer, access to draught proofing, through to accessing a benefit entitlement review and assessment of an inefficient heating system.

Energy efficiency advice surgeries and events

The CAfS team will also offer free, impartial energy efficiency advice at a series of surgeries and advice events. We organise and promote these at various village halls and community venues across the district. We also offer home visits to assess energy needs. If you consider yourself in need but are unable to attend a surgery or advice event, this may be the best option for you.

Provision of household energy efficiency measures

Under the Energy Company Obligation (ECO) Regulations 2019-2022, councils have the flexibility to set their own eligibility criteria for the provision of household energy efficiency measures (known as ECO Flex) and aimed at those households most likely to be in fuel poverty. Energy companies can spend up to a maximum of 25% of their full energy company obligation within ECO Flex. Eden’s ECO Flex eligibility, is clarified in a published 'Statement of Intent'.

View Eden’s 'Statement of Intent' (PDF 282Kb / 10 Pages)

Assessing eligibility to access ECO Flex

CAfS can assess your eligibility to access ECO Flex within Eden District. We want to help as many fuel-poor households as possible. Our aim is to provide clarification to Eden’s residents about eligibility and a platform for energy installers who comply with our Memorandum of Understanding to operate within Eden District. To qualify, you must first meet the eligibility criteria set out in our 'Statement of Intent'. The energy company makes the final decision on funding. It will depend upon:

  • A survey carried out by the energy company, or their authorised installer, including a calculation of installation costs.
  • The energy savings achievable for your property.
  • Whether the company has already achieved its ECO targets, or requires further measures to meet their ECO targets.

Download the customer verification for ECO Flex application form A (PDF: 107Kb / 3 pages).

Download the health verification for ECO Flex application form B (PDF: 23Kb / 1 page). The householder and the health / social care professional will both need to complete separate parts on this form.

View the 'Warm Homes Eden' advice leaflet (PDF: 369Kb / 16 Pages) for more information and tips.

Contact CAfS on the details below to get a Warm Homes Eden assessment.

Energy saving and safety advice

Read the 'safety in your home' advice on the Cumbria County Council website, from the Cumbria Fire and Rescue Service.

Find an energy assessor on GOV.UK to assess your home for a energy performance certificate.

Read 'Help and Advice' on the Gas Safe Register website for gas safety advice.

Join the 'Priority Service Register for people in need' on the Ofgem website to register your priority need for gas and electricity. The service is free.

Find out about the 'Warm Home Discount Scheme' on GOV.UK for a one-off discount from your electricity bill.

Claim 'Winter Fuel Payment' on GOV.UK to help you pay your heating bills.

Claim 'Cold Weather Payment' on GOV.UK after the weather is very cold for at least 7 days.

Helpful information on debt with water and energy bills at

Referral Form

Download the Warm Homes Eden referral form (Word: 54Kb / 1 page)

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