Cumbria Choice-Based Lettings

We no longer possess any housing stock, but remain responsible for homelessness and the allocation of affordable housing.

Changes are coming to Cumbria Choice 2022

We wish to provide our customers and applicants with an overview of the changes to the Cumbria Choice Policy and system that we will be making in 2022.

During a consultation with customers and our stakeholders in 2020, we were informed that our customers wanted an easy-to-understand policy and a simple system that would function on a mobile phone, tablet, or computer.

What will we be delivering?

  • A new and improved Cumbria Choice website
  • An easy to navigate customer housing portal
  • The ability for customers to reset their own passwords
  • A shorter more intuitive application form
  • The flexibility to upload evidence to your housing application yourself
  • A modern website, showing adverts complete with a map view search option
  • Reduction of our current banding system to 3 simple bands A. B and C

Band A - Urgent need for housing
Band B - Statutory housing need to move
Band C - All other applications with an evidenced housing need

  • Unlimited bids each week for applicants in Band C
  • 9 qualification guidelines
  • The ability to suspend applications which previously may have been made ineligible. The means if an applicant is suspended due to unacceptable behaviour or housing related debts, they will be registered to the system allowing them to accrue time on the register, but they will be prevented from bidding. This will allow applicants time to address any issues before bidding can take place.

Do you need to do anything?

Please do not panic! You do not need to do anything. We will update our website when the changes are closer to being implemented with a fixed date for the changes. All changes when applied will occur automatically for you.

In the meantime, we are asking applicants to ensure that their application is up to date with the correct contact information, including your email address, and that applicants are aware of their log in details.

Cumbria Choice - Housing Allocations Partnership

Cumbria Choice is a housing allocations partnership between us, Accent Housing, Derwent and Solway, Eden Housing, Home, Impact Housing, Riverside, Two Castles and South Lakes Housing. We agreed to let homes in the Eden District through this partnership.

Go to the Cumbria choice website to register and for more information on the housing allocation partnership.

Features of Choice Based Lettings (CBL) are:

  • Under choice based lettings customers only have to complete one application form. Landlords will advertise their properties through the scheme and customers will then choose the homes they wish to be considered for.
  • Applicants will be placed in one of 5 bands according to their needs for re-housing. In most cases when an application from a higher bands "bids" for a property they will have priority over an applicant from a lower band.
  • Priority will still be given to those with a local connection. However 10% of properties will be made available to people to move across Local Authorities.

Although it will not increase the number of homes available, Cumbria Choice does provide a more transparent way of letting homes, as well as giving people more choice where they would prefer to live.

Cumbria Choice allocations policy

Read who can use this service on the Cumbria Choice website for details of who can and who can't use this service.

Appeal against a Cumbria Choice housing allocation decision

Cumbria Choice applicants who want to query a decision made in relation to their application to register and any other subsequent decisions should first able to speak to the Officer making the decision to have that decision clarified or amended. This is outside the review process and does not affect a customer's right to ask for a formal review of the decision.

There is a right to a review of a decision in the following situations:

  • The customer disagrees with the band in which they have been placed.
  • The customer considers that a decision has been reached based on incorrect information.
  • The customer has been treated as ineligible on the basis of their immigration status.
  • They have been treated as ineligible to join the register due to serious unacceptable behaviour.
  • Their application has been given reduced preference.

Contact Eden Housing Association on the details below for further information on housing allocation appeals.

Last updated: Tuesday, 6 September, 2022.