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Council tax reduction appeal

Rights of appeal against a council tax reduction decision

Is the amount of council tax reduction right?

The local Council Tax Reduction Scheme is there to help you pay your Council Tax. We want to be sure that your Council Tax account has been reduced by the full amount you are entitled to. You may have extra information that we did not take into account when we worked out your entitlement. We may have made a mistake. We want to know and make sure your account is correct.

How is council tax reduction worked out?

The rules are complicated. They cannot be explained here. You can ask us how your entitlement is calculated. Even if you do not qualify, you can ask for a detailed explanation of why not.

Not happy with a council tax reduction decision?

  • Do you disagree with the information we have used?
  • Do you think that we were wrong to say that you did not qualify?
  • Do you disagree with the amount of non-dependant deductions?
  • Do you think we should backdate your application? That is, should we apply a reduction from an earlier date?

You should write and ask us to look again at our decision. You must give your reasons as fully as possible. Please do this as soon as possible. We can check the decision, then write to you again.

Appealing against a council tax reduction decision

Appeals must be made in writing. They must state the reasons why you disagree with the decision. You should provide as much information as you can. Please include any supporting documents. The appeal should be sent as soon as possible so that your entitlement can be reviewed. We will consider the appeal. We will write to you within two months to notify you of the outcome. If you still disagree, or if we do not write to you within two months, you may appeal directly to the Valuation Tribunal:

CTR Team, VTS, Hepworth House, 2 Trafford Court, Doncaster DN1 1PN

Most appeals are dealt with by our independent Appeals Officer. Where an agreement cannot be reached, cases will need to go to tribunal and be heard externally. If you are required to attend a tribunal, the Valuation Tribunal will contact you directly. The officer will tell you the date, time and place of the hearing.

Challenging a council tax reduction decision

If you think we have got it wrong, do not be afraid to challenge our decision. The appeal process will not cost you anything.

All councils are responsible for administering a local Council Tax Reduction Scheme. Each scheme is different. Just because you are entitled to a different amount to your last address, it does not mean it has been incorrectly calculated.

What you can do about a council tax reduction decision in brief:

  • You can ask us for information about how any decision affecting you was made.
  • If you are unhappy with any decision affecting you, you have the right of appeal.
  • If the decision cannot be amended by us, you have the right to be heard by an independent tribunal.
  • You need to write to us as soon as you possible so that we can start the process of checking your entitlement.
  • You can make an appeal.

Appeal against a Council Tax and Housing Benefit decision online

Independent advice on council tax

Citizens Advice Carlisle and Eden offers money debt, budgeting and benefit advice.