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Blue bag collection

Household rubbish should be placed in the blue bags supplied as part of the refuse collection service, not in a dustbin. Only ash from a household open fire will be collected in a bin, ash bins must be made of steel and have two handles.

My blue bags have not been collected, what should I do?

If your blue sacks were out by 6am on the day of collection and have not been collected, you can let us know by completing the online missed refuse (blue bag) collection form, or telephoning 01768 817817.

No replacement blue bags have been left for me what should I do?

Blue bags are only left if you place blue bags out for collection. If you placed two or more blue bags out for collection, you should get two new blue bags in their place. If you placed one blue bag out for collection, you will get one new blue bag in its place. If you do not get any replacements, and your full blue bag was collected, please tell us by completing the replacement blue bag online form, or telephone 01768 817817.

I am new to the area, how do I get my blue bags?

If you are new to the area, to get your blue rubbish bags, telephone 01768 817817. Replacement blue bags are left at the same time you full bags are collected. You will also be told about the bag and box scheme and whether your area is entitled to the garden waste bin scheme.

How can I find out which day my rubbish is collected?

You can find out your collection day by entering your postcode into My Eden. For scheduled collection days, see blue bag zones.

Will a public holiday affect the day my rubbish is collected?

Yes, in a week where there is a public holiday, the collection is usually a day late. Details of arrangements for collection for these weeks are printed on the blue bags, or see refuse collection dates for public holidays.

How will road closures affect my collection day?

When road closures prevent refuse vehicles accessing your property, collections will be attempted again on the next scheduled collection day. Long term closure arrangements will need to be made by the organisation who is responsible for the road closures.

When and where should I set out my blue bags?

Blue bags should be tied securely and set out no earlier than the night before the day of collection, but no later than 6am on the collection day. Bags should be set out at the boundary of the property on the kerbside and visible from the roadside.

What if I need more blue bags?

If there are six or more people in your household, or where additional waste is generated by a medical condition, you can apply for more blue bags. To apply, complete the online form for more blue bags for families of 6 or more.

Can additional blue bags be bought?

If you would like more blue bags you can buy them for £1.40 each from:

  • Appleby: Eden Bridge Newsagents, The Sands
  • Alston: Tourist Information Centre, Town Hall
  • Kirkby Stephen: Council and Community Centre
  • Penrith: Mansion House
  • Penrith: Town Hall
  • Online form: purchase blue refuse sacks.

What can I not put in my blue bag?

Please do not dispose of clinical waste, garden rubbish, rubble, building waste, bricks, concrete, vehicle batteries, cans of paint or oil, in your blue bag. We have other collection services for:

Domestic clinical waste

See information on clinical waste.

Can I use a dustbin instead?

You can only set a two-handled steel dustbin out for collection if it contains nothing but ashes from the open fire in your home. If you have a problem with wildlife attacking your rubbish you can but your tied blue bag in a steel dustbin. Anyone using a steel dustbin will need to tell us of this change so that collections will be made.

How can I find out if some of my rubbish can be reused?

If you think that some of your rubbish can be reused, but don't know what to do with it, have a look at the Eden Waste A-Z. Plastic bags and cartons can be placed in your blue refuse sack to be part of the process to make refuse-derived fuel.

What if I can't carry my blue bag?

If you have either a disability or infirmity which makes it difficult for you to carry your blue bag, you can apply to have it collected from your property. To apply, complete the online assisted collection request form, or telephone 01768 817817.