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Privacy Policy

We do not collect, store, use, or disclose, personally identifying information, except in very specific instances. You should be aware that we may use data provided for our statutory purposes. The instances in which we collect and use information are described in this Privacy Policy.

We provide services, (the "Services"). The Services may also be located on third party websites and/or applications. The Services are made available by us. We engage in consistent information practices and use our best efforts to make clear disclosures regarding those practices. We also comply with all applicable data protection legislation, including the Data Protection Act 1998. This Privacy Policy is a part of that compliance.

What does this Privacy Policy cover?

This Privacy Policy applies to the processing of information by us, including information from which a living individual can be identified ("Personal Data") and anonymous information. Processing includes the collection, use, storage and disclosure of information by us.

Please be aware that, as part of the Services, we provide links to websites operated by third parties, and also provide search results and similar services to third parties for display on their own websites, or applications. We are not responsible for the information collection, or privacy practices, or the content of those third party websites or applications.

What information do we collect and how do we use it?

Do we disclose information to third parties?

We may collect any, or all, of the following types of information: (a) traffic (b) contact information and other personally identifying information. Only the information in (b) is Personal Data, which falls within the provisions of the Data Protection Act 1998. The way we collect and use each type of data is described below, as well as the ways (if any) in which the data may be shared with third parties.

(a) Traffic

Data about traffic and usage is not personally identifying or identifiable, and is not supplemented or combined with personally identifying or identifiable information. We may share information we collect with certain selected third parties, but only in aggregated, anonymous form.

(b) Contact Information or Personally Identifying Information

We can obtain access to your Personal Data (such as name, email address and other contact information) when you provide comments, submit a problem, or request information from us and provide your name or return contact information.

To what extent will you use my Personal Data for direct marketing?

Personal Data obtained from optional surveys may be used by us for the purpose of making users aware of services which we think you may be interested in. In addition, Personal Data obtained from optional surveys may be disclosed to carefully selected third parties for direct marketing purposes, but will only do so if we have obtained your consent to this use at the point of collection of the Personal Data.

In addition, any time we do send you a communication, it will include a process for removing yourself from that mailing list in the event that you decide you no longer wish to receive communications from us.

Is data stored by us secure?

To prevent unauthorised access, maintain data accuracy and integrity, and ensure the appropriate use of information, we have put in place appropriate technical and organisational measures to ensure the safety and security of the information we collect online, and ensure that any third party processing such information on our behalf is contractually obliged to put in place similar measures. Personal Data submitted in online forms is encrypted and uses a secure connection. You should consider any communication that you transmit to us (such as data, questions, or answers, comments, or suggestions) as non-confidential, unless you are specifically told otherwise. We will not be liable or responsible if information that belongs to you is intercepted and used by an unintended recipient.

Do we collect Personal Data from, or about, children?

We may collect, use, or disclose, individually identifiable information from children under the age of 13, but only for our statutory purposes.

We will not knowingly disclose personal information about users under the age of 13 without prior parental consent, except as required by law.

We strongly recommend parental supervision when a child uses the internet, and particularly when a child enters a forum, uses email or any kind of social media, such as Facebook, Bebo or Twitter. We also encourage parents to instruct their children not to give out personal information in these areas.

Do you collect data about website visitors?

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Our use of cookies

We use cookies to help analyse anonymous use of our website and to provide you with a more personalised experience (for example, by remembering which bits of information you last looked at on our maps). Cookies are pieces of information generated by a web server and stored as small text files on the user's computer ready for future access. Some cookies are destroyed when you leave our site (session cookies) and some are retained for a period of time (persistent cookies).

More information on our use of cookies

How do I find out more about your information practices?

If you have any questions about anything in this Privacy Policy, or about collection of personally identifiable information, or information generally, please contact us as follows:

The Data Protection Officer
Eden District Council
Town Hall
Penrith
Cumbria CA11 7QF
Email: data.protection@eden.gov.uk

You may also use the above contact information if you think any information about you is inaccurate, incomplete, or if you want to change the sort of information about you that we may have collected.