Accessibility statement

This accessibility statement applies to

This website is run by Eden District Council staff, who want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible is this website

We know some parts of this website are not fully accessible:

Content - The content on the main website and democracy web pages is responsive. Only the content on home page of the Planning Register and Licensing Register is responsive. The benefit calculator, my Eden and payments web pages are partially responsive.

Text size - You cannot modify the line height or spacing of text.

Tables - the data tables, tables that you can search, display content inaccessibly.

Readability - We are rewriting web pages highlighted by our website checking software (Site Improve) as being more difficult to read. We are using the Hemingway app to score and identify problem areas of text within the web page content.

Images - All images will resize on the website and have alternate text.

Documents - Not all of our PDF documents are accessible. 100% of our documents are machine readable and over 100% are tagged PDFs, although some still have up to four accessibility issues to correct and some have weak or no titles.

Skip content and skip navigation available on main website and democracy web pages.

Keyboard navigation we have worked to improve the tabbing order when navigating using a keyboard, although it is not obvious where the focus is.

Videos - We caption all videos we upload to YouTube.

CHECK about line height and spacing of text, online forms and mapping.

Who to contact if you have problems or queries

For web pages beginning with the URL:

Telephone 01768 817817 to contact any of the above teams.

Reporting website accessibility problems

Report website accessibility problems on the website feedback form if you find a problem we have not mentioned on this page or think we’re not meeting accessibility requirements.

Enforcing website accessibility regulations

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Contact the Equality Advisory and Support Service if you feel we have an outstanding accessibility issue with our website we do not seem to be addressing.

Technical information about this website's accessibility

We are committed to making this website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

The Equality Act 2010 ensures we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary.

We are working to improve the accessibility and usability of our website.

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are working on the list non compliance issues.

Non compliance with the accessibility regulations

Disproportionate burden

  • PDFs supplied by outside bodies where we do have a Word version we to make accessible.
  • Planning Portal Documents forms and plans uploaded as part of a planning application.

Content which does not meet the accessibility regulations

How we test this website

We use Siteimprove to test all the web pages with the URL starting with

We use Siteimprove and the Hemingway Editor to test the readability of all the web pages with the URL starting with

We use the UK Councils Index on the Silktide website, which checks 125 web pages for accessibility issues and lists up to six accessibility issues.

Last updated: Tuesday, 22 December, 2020.