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Eden District Council
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Service Standards

Below are our service standards which are there to complement the Customer Charter. If you feel that any of the standards we have in place require revisions, please contact the Communities Team at communities@eden.gov.uk. If you have a complaint please follow the Complaints Procedures.

Do you have any special needs we need to know about?

If so, please see  Equal Access to Services

Service Standards
Service
Economic Development and Tourism
Service Standard
Respond to visitors complaints within 3 working days. Respond to requests for business advice from tourism operators within 5 working days. Service guide requests within 48 hours. Achieve 70%+satisfaction levels on Mystery Shopper surveys Respond to all correspondence within 5 working days Respond to emails within 5 working days Respond to Evolutive enquiries within 2 working days

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