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Eden District Council
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Service Standards

Below are our service standards which are there to complement the Customer Charter. If you feel that any of the standards we have in place require revisions, please contact the Communities Team at communities@eden.gov.uk. If you have a complaint please follow the Complaints Procedures.

Do you have any special needs we need to know about?

If so, please see  Equal Access to Services

Service Standards
Service
Building Control
Service Standard
Site inspections on the same working day for requests received by 10:30 am or within 24 hours for requests after that time; or appointments by agreement. Register all applications, assess the charges and acknowledge their receipt within 3 working days. Check your application within 5 weeks of receipt (or 8 weeks when an extension of time is agreed). Provide you with a completion certificate within 5 working days of satisfactory completion. Acknowledge any complaint within 3 working days of it being received and provide you with a response to your complaint within 10 working days. If this is not possible, we will let you know why and arrange another deadline. Respond to all reported dangerous structures within 24 hours. Issue demolition counter notices within 10 working days on receipt of notification of intended demolition.

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