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Eden District Council
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What you say about our forms

  • It would have been nice to be able to navigate between pages, without having to go through each page.
  • Clear and easy to follow
  • The form itself is very simple to fill out, although the section labelled 'Secondary/Further Education' is confusing, as Higher Education is usually distinguished from Further Education, meaning a call was needed for clarification. However, the presentation of the form when generated was poor. All my GCSE grades were not listed correctly, and formatting for paragraphs was not supported. Not only does this make the form more difficult for reviewing by staff, but also gives a poor impression of the standard of english of candidates.
  • This system is very good for 3 reasons; 1) to be able to record all the details in written form 2) to avoid waiting on the phone, when the key person may not be available anyway 3) to use email for replies as it is much more efficient Please keep developing further

At the end of every online form is a chance to rate your experience and give us feedback. The comments shown above are real-life comments from that survey.
More about levels of satisfaction with forms

Form
Housing Benefit claim - request for backdating
Summary
You may be able to have your  benefits backdated if there was a good reason why you were not able to claim sooner. Complete the form below to apply.
Complete online
Related information
Webpage onBenefits

If you have a problem with a form please email web.admin@eden.gov.uk.

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