Eden District Council
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What you say about our forms

  • BADLY DESIGNED - ADDRESS DETAIL NOT ALIGNED - NOT USER FRIENDLY
  • It would be really helpful if the e-forms allowed for formatting of text
  • The form itself is very simple to fill out, although the section labelled 'Secondary/Further Education' is confusing, as Higher Education is usually distinguished from Further Education, meaning a call was needed for clarification. However, the presentation of the form when generated was poor. All my GCSE grades were not listed correctly, and formatting for paragraphs was not supported. Not only does this make the form more difficult for reviewing by staff, but also gives a poor impression of the standard of english of candidates.
  • form was fine but aggrieved to pay fine in first place

At the end of every online form is a chance to rate your experience and give us feedback. The comments shown above are real-life comments from that survey.
More about levels of satisfaction with forms

Form
Housing Benefit claim - appeal against a decision
Summary
You can appeal against a decision not to give you Housing or Council Tax Benefit. You can make this appeal on the form below.
Complete online
Related information
Webpage onBenefits

If you have a problem with a form please email web.admin@eden.gov.uk.

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