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Housing Complaints

The aim of this page is to ensure that comprehensive housing and public health advice is delivered to all residents and property owners in the district, as well as making sure public health and housing statutes are complied with where appropriate.

If your home is managed by a housing association please contact them in the first instance.

If you have a query regarding defective drains, infestations, filthy premises, nuisance premises and properties with excess rubbish, please:

  • Contact: Environmental Protection Team, Mansion House, Penrith, CA11 7YG
  • Telephone: (01768) 212490
  • Email: env.health@eden.gov.uk
  • Fax: (01768) 890732

However, if you have a query about the structure, level of amenities and general suitability of individual premises, you should:

  • Contact: The Housing Team, Mansion House, Penrith, Cumbria CA11 7YG
  • Telephone: (01768) 212490
  • Email: housing.services@eden.gov.uk
  • Fax: (01768) 890732

Housing Team enforce housing standards for private rented housing and can provide help for improving properties.