Cumbria Choice applicants who want to query a decision made in relation to their application to register and any other subsequent decisions should first able to speak to the Officer making the decision to have that decision clarified or amended. This is outside the review process and does not affect a customer's right to ask for a formal review of the decision.
There is a right to a review of a decision in the following situations:
- The customer disagrees with the band in which they have been placed.
- The customer considers that a decision has been reached based on incorrect information.
- The customer has been treated as ineligible on the basis of their immigration status.
- They have been treated as ineligible to join the register due to serious unacceptable behaviour.
- Their application has been given reduced preference.
For Further Information:
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Contact: Eden Housing Association
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Email: enquiry@edenha.org.uk
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Telephone: 01768 861400
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Address: Blain House, Bridge Lane, Penrith CA11 8QU
