Noise Complaints dealt with by the Council
The Environmental Protection Team can investigate excessive noise from the following:
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Commercial premises
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Industrial premises
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Domestic premises
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Dogs
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Construction sites
Traffic
The Council is unable to deal with general traffic noise, but can take action for noise from:
- car repairs,
- car radios,
- car alarms and
- parked refrigeration vehicles
where the noise is being generated by the same vehicle repeatedly.
If you have a problem with any of the above please contact the Environmental Protection Team on the details below alternatively complete the online Pollution Control - Request for Service / Complaint Form.
Should you wish to keep a record of the problem either before or after contacting the Council this can be done by filling in the Pollution Control: Odour, Noise and Smoke Complaint: Diary Sheet (PDF: 113Kb / 1 page)
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Contact: Environmental Protection Team
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Address: Mansion House, Penrith, CumbriaCA11 7YG
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Telephone: 01768 212490
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Email: pollution@eden.gov.uk
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Fax: 01768 890732
Military Aircraft
We have no powers to deal with noise from military aircraft. We are aware that some parts of the district are covered by local agreements. For further information contact:
Ministry of Defence, DAS(LA)Ops+Pol
Room 671, Metropole Building
Northumberland Avenue
London WC2N 5BP
Email: lowflying@defence.mod.uk
Please give as many details as possible to aid identification of the offending aircraft.
Railways
We have no powers to deal with noise from the normal movement of trains. However, if noise from maintenance or other activities on the tracks are causing a problem, we may be able to help.
Fireworks
Fireworks Regulations 2004 has made it an offence for anyone under the age of 18 to possess fireworks. The regulations also prohibit the use of fireworks at night from 11pm to 7am in England and Wales, with extensions for the following festivals:
- Until 1am following the first day of Chinese New Year
- On 5 November until 12am
- Until 1am on the day following Diwali day
- Until 1am on the day following 31 December
