Household rubbish should be placed in the blue bags supplied as part of the refuse collection service, not in a dustbin. Only ash from a household open fire will be collected in a bin, ash bins must be made of steel and have two handles.
What do I do if my blue bags have not been collected?
If your blue sacks were out by 6am on day of collection and have not been collected you can let us know by completing the online missed refuse (blue bag) collection form or telephoning 01768 817 817.
What do I do if I don't receive any replacement blue bags following a rubbish collection?
Replacement sacks are left on a like for like basis to the number presented for collection, up to a maximum of 2 per week. If no sacks are presented for collection, no replacements will be provided. If you do not get any replacements please tell us by completing the replacement blue bag online form or telephone 01768 817817.
I am new to the area how do I get my blue bags?
If you are new to the area to receive your blue bags telephone 01768 817817. You will receive replacement blue bags when you set your rubbish out. You will also be told about the bag and box scheme and whether your area is entitled to the garden waste bin scheme.
How can I find out which day my rubbish is collected?
You can find out your collection day by entering your postcode into My Eden. For scheduled collection days see blue bag zones.
Will a public holiday affect the day my rubbish is collected?
Yes, in a week where there is a public holiday the collection is usually a day late. Details of arrangements for collection for these weeks are printed on the blue bags or see refuse collection dates for public holidays.
How will road closures affect my collection day?
When road closures prevent refuse vehicles accessing your property, collections will be attempted again on the next scheduled collection day. Long term closure arrangements will need to be made by the organisation who is responsible for the road closures.
When and where should I set out my blue bags?
Blue bags should be tied securely and set out no earlier than the night before the day of collection, but no later than 6am on the collection day. Bags should be set out at the boundary of the property on the kerbside and visible from the roadside.
What if I need more blue bags?
If there are six or more people in your household or where additional waste is generated by a medical condition you can apply for more blue bags. To apply complete the online form for more blue bags for families of 6 or more. If you would like more and don't have a large household you can buy more blue bags at a cost of £1.40 each from:
- Appleby: Eden Bridge Newsagents, The Sands
- Alston: Tourist Information Centre, Town Hall
- Kirkby Stephen: Council and Community Centre
- Penrith: Mansion House
- Penrith: Town Hall
- Online by completing the form to purchase extra blue refuse sacks.
What can I not put in my blue bag?
Please do not dispose of clinical waste, garden rubbish, rubble, building waste, bricks, concrete, vehicle batteries, cans of paint or oil in your blue bag. We have other collection services for:
Domestic Clinical Waste
Residents who require a clinical waste collection need to contact their Doctor or State Registered Nurse to request a collection from a domestic dwelling. The clinical waste collector will supply as many yellow bags as is needed. In this yellow bag you can put the items listed below:
- Blood or other human fluids
- Medical items - including sharp instruments, syringes, swabs, bandages and any other waste arising from medical or veterinary use.
There is no charge for clinical waste collection.
Can I use a dustbin instead?
You can only set a two handled steel dustbin out for collection if it contains nothing but ashes from the open fire in your home. We will need to be notified of this change so that collections can be made.
How can I find out if some of my rubbish can be reused?
If you think that some of your rubbish can be reused but don't know what to do with it have a look at the Eden waste A-Z. Plastic bags and cartons can be placed in your blue refuse sack to be part of the process to make refuse derived fuel.
What if I can't carry my blue bag?
If you have either a disability or infirmity which makes it difficult for you to carry your blue bag you can apply to have it collected from your property. To apply complete the online assisted collection request form or telephone 01768 817 817.
For further information:
- Contact: Customer Services
- Telephone: 01768 817 817
- Email: firstname.lastname@example.org
- Address: Eden District Council, Town Hall, Penrith, Cumbria CA11 7QF