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Business Rates: Individual Account Enquiries

To help us deal with your enquiry as quickly as possible please quote your reference number which is the eight digit number starting with a three located under your name and address on your rates bill. If you have received notification from the council that your account is in credit, you may be entitled to a refund.

For further information:

  • Contact: Business Rate Officer, Town Hall, Penrith CA11 7QF
  • Telephone: (01768) 212220
  • Email: brates@eden.gov.uk
  • Fax: (01768) 890470
  • Opening Hours: Monday to Thursday 8.45am to 5.15pm Friday 8.45am to 4.45pm. Every second Wednesday in the month closed until 10am for staff training.