Business Rates: Individual Account Enquiries

To help us deal with your enquiry as quickly as possible please quote your reference number which is the eight digit number starting with a three located under your name and address on your rates bill. If you have received notification from the council that your account is in credit, you may be entitled to a refund.

For further information:

• Contact: Business Rate Officer, Town Hall, Penrith CA11 7QF
• Telephone: 01768 212220 / 212232 
• Email: brates@eden.gov.uk
• Fax: 01768 890470
• Opening Hours: Monday to Thursday 8.45am to 5.15pm Friday 8.45am to 4.45pm. Every second Wednesday in the month closed until 10am for staff training.