Reminders are sent addressed to all liable persons named on the original bill (only one reminder per dwelling is sent they are not sent to each individual).
If no payments are made or insufficient payments are received by the due date of an instalment, a reminder notice will be issued requiring payment to be made within 7 days.
Only two reminders will be issued in any financial year, if a customer fails to pay an instalment on a third occasion in the year, a final notice will be issued for the full balance outstanding for the year.
First Reminder
If after receiving the First Reminder (PDF: 23Kb) the overdue amount is paid by the date specified in the reminder, the customer may continue to pay by monthly instalments.
If the overdue amount isn't paid by the date specified the next stage is to issue a summons to court (see summons procedure).
Second Reminder
If after receiving the Second Reminder (PDF; 24Kb) the overdue amount is paid by the date specified in the reminder, the customer may continue to pay by monthly instalments.
If the overdue amount isn't paid by the date specified the next stage is to issue a summons to court (see summons procedure).
Final Notice
A Final Notice (PDF: 21Kb) explains to the customer that they have lost the right to pay by instalments and that the balance for the financial year should now be paid in full.
Even at this point, encouragement is given to the customer to bring their instalments up to date and to start paying by direct debit.
For further information
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Contact: Local Taxation Team
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Email: counciltax@eden.gov.uk
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Telephone: (01768) 212242/ 212216
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Fax: (01768) 890470
