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Eden District Council
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User Survey Results

Website experience survey

We have previously offered a random sample of visitors to our site the chance to provide feedback via an online survey. This survey is also used on other council sites allowing us to compare our figures with the picture nationally. Due to complaints from the public we are running a pilot where we have stopped using a pop-up window to present the survey. Customers have a link at the bottom of each page where they can access the survey. As a result of this move the number of responses has dropped to almost zero and we have therefore to make a decision about how we present the survey. As a result of the lower responses we will have no data for the first quarter of 2014.

How we did in 2013

Visits where information was not found = 18.8% (nationally it was 22.7%)
Net satisfaction level = 44.5% (nationally it was 27.4%)

Quarterly results

Period Net satisfaction * Information not found Visitors who are local residents
2013 Q4
1 October - 31 December
 35%  27%  not measured
2013 Q3
1 July - 30 September
 50%  16%  not measured
2013 Q2
1 April - 30 June
 48%  13%  27%
2013 Q1
1 January - 31 March

45%

19%

52%

2012 Q4
1 October - 31 December

56%

20%

35%

2012 Q3
1 July - 30 September

53%

13%

34%

2012 Q2
1 April - 30 June

54%

14%

36%

2012 Q1
1 January - 31 March

71%

15%

44%

2011 Q4
1 October - 31 December

42%

16%

39%

2011 Q3
1 July - 30 September

56%

13%

41%

2011 Q2
1 April - 30 June

72%

13%

32%

2011 Q1
1 January - 31 March

58%

14%

40%

2010 Q4
1 October - 31 December

62%

14%

42%

2010 Q3
1 July - 30 September

63%

17%

43%

2010 Q2
1 April - 30 June

49%

20%

46%

2010 Q1
1 January - 31 March

50%

16%

51%

2009 Q4
1 October - 31 December

82%

12%

52%

2009 Q3
1 July - 30 September

28%

23%

41%

2009 Q2
1 April - 30 June

51%

17%

30%

2009 Q1
1 January - 31 March

55%

11%

34%


* Net satisfaction is defined as the difference between those who were satisfied and those who were dissatisfied (as a percentage of all those who expressed a preference).

Please take the time to do fill in our survey. Your answers will help inform site development and let us know whether we are getting things right or not.

View some of our responses to your comments made in the survey.

For further information:

  • Contact: Web Team
  • Email: web.admin@eden.gov.uk
  • Telephone: 01768 212296
  • Address: Eden District Council, Town Hall, Penrith, Cumbria CA11 7QF