Website experience survey
We offer a random sample of visitors to our site the chance to provide feedback via an online survey. This survey is also used on other council sites allowing us to compare our figures with the picture nationally.
How we did in 2012
Information not found = 15.5% (nationally it was 20%)
Net satisfaction level = 58.5% (nationally it was 44.7%)
There has been an increase of over 11% in the net satisfaction figures compared to those from 2011 and both that and the figures for information not found remain better than the national average.
Quarterly results
| Period |
Net satisfaction * |
Information not found |
Visitors who are local residents |
2013 Q1
1 January - 31 March |
45%
|
19%
|
52%
|
2012 Q4
1 October - 31 December
|
56% |
20% |
35% |
2012 Q3
1 July 30 - September
|
53% |
13% |
34% |
2012 Q2
1 April - 30 June
|
54%
|
14% |
36% |
2012 Q1
1 January - 31 March
|
71% |
15% |
44% |
2011 Q4
1 October - 31 December
|
42% |
16% |
39% |
2011 Q3
1 July - 30 September
|
56% |
13% |
41% |
2011 Q2
1 April - 30 June
|
72% |
13% |
32% |
2011 Q1
1 January - 31 March |
58% |
14% |
40% |
2010 Q4
1 October - 31 December |
62% |
14% |
42% |
2010 Q3
1 July - 30 September |
63% |
17% |
43% |
2010 Q2
1 April - 30 June |
49% |
20% |
46% |
2010 Q1
1 January - 31 March |
50% |
16% |
51% |
2009 Q4
1 October - 31 December |
82% |
12% |
52% |
2009 Q3
1 July - 30 September |
28% |
23% |
41% |
2009 Q2
1 April - 30 June |
51% |
17% |
30% |
2009 Q1
1 January - 31 March |
55% |
11% |
34% |
* Net satisfaction is defined as the difference between those who were satisfied and those who were dissatisfied (as a percentage of all those who expressed a preference).
If you are presented with the option to fill in the survey please take the time to do so. Your answers will help inform site development let us know whether we are getting things right or not.
View some of our responses to your comments made in the survey.
For further information:
