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Website Availability

Whilst we aim for 100% availability we have a commitment to make our web services available for 98% of the time. This includes all public facing servers and is covered by a service level agreement with our website hosts. The table below shows site availability over the previous 12 months. Figures include any downtime for planned maintenance.

Month Service availability (%) Target met?
January 2016

99.79

Yes

December 2015

100

Yes

November 2015

98.74

Yes

October 2015

99.99

Yes

September 2015

*90.15

No

August 2015

99.63

Yes

July 2015

98.51

Yes

June 2015

99.64

Yes

May 2015

99.10

Yes

April 2015

99.45

Yes

March 2015

99.91

Yes

February 2015

99.98

Yes

*The percentage of server availability is lower than 98% in September 2015 due to payment information being migrated to a new server and problems following this migration.

Website availability for the last 12 months was 98.72%.

We report our site availability using information from Siteimprove reporting service.

For further information:

  • Contact: Web Coordinator
  • Email: web.admin@eden.gov.uk
  • Telephone: 01768 212296
  • Address: Eden District Council, Town Hall, Penrith, Cumbria CA11 7QF

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