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Eden District Council
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Privacy Policy

Eden District Council does not collect, store, use or disclose personally identifying information except in very specific instances. You should be aware that the Council may use data provided for its statutory purposes. The instances in which Eden District Council does collect and use information are described in this Privacy Policy.

Eden District Council provides services, (the "Services"). The Services may also be located on third party web sites and/or applications. The Services are made available by Eden District Council. Eden District Council engages in consistent information practices and uses its best efforts to make clear disclosures regarding those practices. Eden District Council also complies with all applicable data protection legislation, including the Data Protection Act 1998. This Privacy Policy is a part of that compliance.

What does this Privacy Policy cover?

This Privacy Policy applies to the processing of information by Eden District Council, including information from which a living individual can be identified ("Personal Data") and anonymous information. Processing includes the collection, use, storage and disclosure of information by Eden District Council.

Please be aware that, as part of the Services, Eden District Council provides links to Web sites operated by third parties, and also provides search results and similar services to third parties for display on their own Web sites or applications. Eden District Council is not responsible for the information collection or privacy practices or the content of those third party Web sites or applications.

What information does Eden District Council collect and how is it used?

Does Eden District Council disclose information to third parties?

Eden District Council may collect any or all of the following types of information: (a) traffic (b) contact information and other personally identifying information. Only the information in (b) is Personal Data which falls within the provisions of the Data Protection Act 1998. Eden District Council's collection and use of each type of data is described below, as well as the ways (if any) in which the data may be shared with third parties.

(a) Traffic
Data about traffic and usage is not personally identifying or identifiable, and is not supplemented or combined with personally identifying or identifiable information. Eden District Council may share information it collects with certain selected third parties, but only in aggregated, anonymous form.

(b) Contact Information or Personally Identifying Information
Eden District Council can obtain access to your Personal Data (such as name, e-mail address and other contact information) when you provide comments, submit a problem, or request information from Eden District Council and provide your name or return contact information.

To what extent will you use my Personal Data for Direct Marketing?

Personal Data obtained from optional surveys may be used by Eden District Council itself, for the purpose of making users aware, of services which the Council thinks you may be interested in. In addition, Personal Data obtained from optional surveys may be disclosed to carefully selected third parties for direct marketing purposes but will only do so if it has obtained your consent to this use at the point of collection of the Personal Data.

In addition, any time the Council do send you a communication, it will include a process for removing yourself from that mailing list in the event that you decide you no longer wish to receive communications from the Council.

Is data stored by Eden District Council secure?

To prevent unauthorised access, maintain data accuracy and integrity, and ensure the appropriate use of information, Eden District Council has put in place appropriate technical and organisational measures to ensure the safety and security of the information it collects online, and ensures that any third party processing such information on Eden District Council's behalf is contractually obliged to put in place similar measures. Personal data submitted in online forms is encrypted and uses a secure connection. You should consider any communication that you transmit to Eden District Council (such as data, questions or answers, comments, or suggestions) as non-confidential unless you are specifically told otherwise. Eden District Council will not be liable or responsible if information that belongs to you is intercepted and used by an unintended recipient.

Does Eden District Council collect Personal Data from or about children?

Eden District Council may collect, use or disclose individually identifiable information from children under the age of 13 but only for its statutory purposes.

Eden District Council will not knowingly disclose personal information about users under the age of 13 without prior parental consent, except as required by law.

Eden District Council strongly recommends parental supervision when a child uses the Internet, and particularly when a child enters a forum, uses email or any kind of social media such as Facebook, Bebo or Twitter. We also encourage parents to instruct their children not to give out personal information in these areas.

Do you collect data about website visitors?

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our  website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Our use of cookies

We use cookies to help analyse anonymous use of our website and to provide you with a more personalised experience (for example, by remembering which bits of information you last looked at on our maps).  Cookies are pieces of information generated by a web server and stored as small text files on the user's computer ready for future access.  Some cookies are destroyed when you leave our site (session cookies) and some are retained for a period of time (persistent cookies).

More information on our use of cookies


How do I find out more about Eden District Council's information practices?

If you have any questions about anything in this Privacy Policy, or about collection of personally identifiable information, or information generally, please contact Eden District Council as follows:

The Data Protection Officer
Eden District Council
Town Hall
Penrith
Cumbria CA11 7QF
Email: data.protection@eden.gov.uk

You may also use the above contact information if you think any information about you is inaccurate, incomplete, or if you want to change the sort of information about you that Eden District Council may have collected.