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Eden District Council
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Accessibility help

We are fully committed to making sure our website is available to everyone, regardless of their ability or technology used. More details, including our Web Accessibility Policy and its Equality Impact Assessment can be found in our web accessibility statement.

This page contains some ways that can you use this site if you are having difficulties.

Keyboard navigation

We have provided the following aids for people who have problems using a mouse and rely on keyboards:

  • All pages on our main site have a link to bypass the navigation menu and jump straight to the content.
  • We have also provided keyboard access to our embedded video player controls for people not using Internet Explorer.

The following sites are useful resources for keyboard shortcuts

Resizing text

Although we have provided a widget to change text size on this site it will not work in all areas of our websites (e.g payments, planning applications,forms, mapping and search).

We believe that it is far better to help people understand how to do this with their browser settings. That way, they can do it for all sites not just this one.

If the text is too small (or too big) for you to comfortably read then you can resize it accordingly. Instructions are given for the latest versions of major browsers below:

Internet Explorer

  • From the Page menu choose Text Size and choose the size you want. OR

  • Alternatively you can hold down the ctrl key and press the + key to increase the text size. Use the ctrl key with the - (minus) key to reduce the text size

Firefox

  • From the View menu choose Zoom. Select the appropriate option from the zoom menu. OR

  • Hold down the ctrl key and press the + key to increase the text size. Use the ctrl key with the - (minus) key to reduce the text size.

Opera

  • From the View menu choose Zoom. Select the appropriate option from the zoom menu. OR

  • Use the + key to increase the text size and the - minus key to reduce it.

Google Chrome

  • Hold down the ctrl key and press the + key to increase the text size. Use the ctrl key with the - (minus) key to reduce the text size.

Safari

  • From the View menu Select either Make Text Bigger or Make text smaller. OR

  • Use the Command key and + to increase text size. Use the Command key with - (minus) to reduce text size.

Camino

  • From the View menu elect either Make Text Bigger or Make text smaller. OR

  • Use the Command key and = to increase text size. Use the Command key with - (minus) to reduce text size.

Konqueror

  • From the View menu select either Enlarge Font or Shrink Font. OR

  • Hold down the ctrl key and press the + key to increase the text size. Use the ctrl key with the - (minus) key to reduce the text size.

Changing the colour scheme

We don't provide a widget to let you change text and background colours for this site. We believe that it is better to help you understand how you can do this yourself from your browser settings.

Excellent help is available from the BBC My Web My Way pages:

Downloadable documents

Where possible we try to provide downloadable documents in multiple formats including pdf, MS Word documents (.doc) and rich text format (.rtf)

If you have difficulties obtaining information from a pdf you can save it as text from your Adobe Acrobat reader.

Where possible we try to provide structured downloadable documents. However, as you may appreciate, this involves a serious training and resource implication for a small Council such as ours.

We appreciate that it must be extremely frustrating to not be able to access information through no fault of your own but we ask you to be patient whilst we continue to work on improving the accessibility of our site.

If you find any of our downloadable documents present a barrier to accessing information because of a disability please contact us giving details of the document in question, the problems encountered and what we could do to help.

Speech-enabled site

You can listen to our site rather than read it. At the top of every page of the main web site is 'Listen' link and it will launch the page in an application called ReadSpeaker. You do not need to download anything onto your computer for this to work. More help with ReadSpeaker.

Alternative format

There is a link at the bottom of every page for you to request content on our site in either large print format or on CD.

How you can help us to improve the site

We always need volunteers with disabilities to help test the site and let us know where we are inadvertently creating problems. If you wish to be involved please contact the Web Team by emailing web.admin@eden.gov.uk. Thank you.

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