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Eden District Council
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Help

As with any website, the more you use it it the easier it becomes but we hope it is fairly straight forward in the first place. If you are having problems the following may be of some help.

The following help is available:

  • Report a problem with our websiteReport a problem with our website on this form. We need to know as soon as possible if there is a problem with the website or if something on the website does not work as expected.
  • Finding informationHow to use the search, and other methods of finding what you want on this site including browsing by category and using RSS feeds.
  • Mapping HelpHelp with the My Eden mapping site including how to set your address, how to find services nearby and how to show items of interest on the map.
  • Viewing this siteAdvice on screen resolutions and browsers.
  • Downloading, saving, printingBasic guidance on how to use this website - saving and printing pages and downloading documents and other files.
  • AccessibilityAccessibility issues relating to this site.
  • TranslationTranslate this website into a variety of languages.
  • SecurityWe take our responsibility with your data very seriously. Our payments and online forms are secured using 128 bit encryption and we regularly undertake security testing of all our servers and applications.
  • Acronyms and abbreviations A searchable list acronyms and abbreviations with explanations used in local government and on this site. Please email web.admin@eden.gov.uk if you find any unexplained acronyms and abbreviations.
  • RSS feedsRSS help page with links to all current feeds.
Still confused?
If this section hasn't answered your question or you're still confused about how to use the site you can get always get help from a real person. They will be able to talk you through what you're trying to do or pass you on to someone else if the problem is more technical.
Alternatively, if you want to talk to a member of the web team please email the Web Team web.admin@eden.gov.uk and we will get back to you as soon as we can.

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